Returns & Exchanges

At Flowers.ie, we strive to ensure every bouquet arrives in perfect condition; however, if you are unsatisfied with your floral arrangement, please contact us within 24 hours of delivery to arrange a resolution.

1

Contact Support

Notify our customer care team via phone or email within 24 hours of receipt, providing your order number and a brief explanation of the issue.

2

Submit Documentation

To help us maintain our high quality standards, please attach a clear photograph of the flowers to your email to demonstrate the condition of the delivery.

3

Quality Assessment

Our floral experts will review your claim and determine if the arrangement meets our freshness guarantee or if a replacement is required.

4

Resolution Delivery

Once approved, we will immediately arrange for a fresh replacement bouquet to be delivered at no extra cost or issue a refund to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing